Introduction
At iTeleco ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iteleco.com or use our business phone system services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information that you voluntarily provide to us when you:
- Contact us through our website forms or email
- Request a quote or consultation for our services
- Register for an account or subscribe to our services
- Make a purchase or payment
This may include: Name, email address, phone number, company name, billing address, and payment information.
Business Information
Information about your business operations, communication needs, current phone systems, and technical requirements that help us provide customized solutions.
Technical Data
Automatically collected when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
Service Delivery
Provide, maintain, and improve our business phone system services, installations, repairs, and support.
Communication
Respond to inquiries, send quotes, provide technical support, and communicate service updates.
Billing & Payments
Process transactions, send invoices, and maintain accurate financial records.
Analysis & Improvement
Analyze usage patterns to enhance our website, services, and customer experience.
Security & Fraud Prevention
Protect against unauthorized access, fraud, and ensure the security of our systems.
Legal Compliance
Comply with applicable laws, regulations, and legal processes.
Marketing Communications: With your consent, we may send you promotional emails about new services, special offers, or other information we think you may find interesting. You can opt-out at any time.
Data Protection & Security
We implement appropriate technical and organizational security measures to protect your personal information:
Secure Servers
Data stored on secure servers with restricted access and regular security audits.
Encryption
SSL/TLS encryption for data transmission and secure storage of sensitive information.
Access Controls
Limited access to personal information only to authorized personnel who need it for business purposes.
Employee Training
Regular training on data protection and privacy best practices for all staff members.
Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Information Sharing & Disclosure
We may share your information in the following situations:
Service Providers
Third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting services) under strict confidentiality agreements.
Business Partners
Authorized partners who help us provide services (equipment manufacturers, installation contractors) when necessary for service delivery.
Legal Requirements
When required by law, legal process, or to protect our rights, safety, or property, or that of others.
Business Transfers
In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.
Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request copies of your personal data
Correction
Request correction of inaccurate data
Deletion
Request deletion of your personal data
Object
Object to processing of your data
Restrict
Request restriction of processing
Portability
Request transfer of your data
To exercise any of these rights, please contact us:
Email: info@iteleco.com | Phone: 773-340-7777
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies
Required for the website to function properly (session management, security).
Analytics Cookies
Help us understand how visitors interact with our website (Google Analytics).
Preference Cookies
Remember your preferences and settings for a better user experience.
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Children's Privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Note: This Privacy Policy applies only to information collected by iTeleco.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account information: Duration of business relationship plus 7 years for tax purposes
- Transaction records: 7 years as required by law
- Marketing data: Until you opt-out or request deletion
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this page
- Sending an email notification for significant changes (if applicable)
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
Questions About Privacy?
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM | Emergency Service Available 24/7
iTeleco is committed to protecting your privacy and maintaining the security of your personal information. Thank you for trusting us with your business communications needs.